Make e-mail work for you, not against you. Improve your reputation as a caring communicator. Be someone who uses e-mail thoughtfully. The guidelines and techniques in this book will make that happen.�E-mail is one of the greatest inventions of our lifetime - phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right?� E-mail can be used to stay in touch whether we are travelling or working from home. Perhaps we can relax standards when it comes to personal e-mails, but e-mailing for business purposes has reached a new dimension. People whose jobs never used to involve writing skills are now replying dozens of e-mails each day. But under such pressure to respond quickly, what happens to the quality of the messages exchanged? The bottom line remains: just as body language helps you to making an impression in person, what you write and how you write it affects what people think of you and your organisation.
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Marshall Cavendish International
April 04, 2010
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