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Coping with Toxic Managers, Subordinates ... and Other Difficult People : Using Emotional Intelligence to Survive and Prosper
In any organization, recognizing and understanding the nature and impact of toxic behaviors can provide for the ability to manage the adverse environment and mitigate the potential risks that we often face in the workplace. In Coping with Toxic Managers, Roy Lubit skillfully tackles this complicated topic by presenting the psychological aspects of toxic behaviors in a manner that is understandable and embraceable. This is not one of those 'flavor of the month' pop-psychology books--it's truly about the science of how and why toxic people think, act, and react. Read this book and you may start looking at the people in your organization quite differently.--Michael Chuchmuch, V.P. Business Transformation and Change Management, UNISYS Corporation
I found this book to be right on the mark and learned a lot from it. Lubit understands the problems people in business face from difficult people above and below them and comes up with very insightful and practical ways to deal effectively with the situations. If all of my managers read this book they would do their jobs better. --Jeff Schindler, President and CEO, Etronics
Executives, and the senior HR officers who counsel them, struggle every day with how to deal with toxic leaders, the ones who try to achieve high performance by abusing, intimidating, mistreating, and demeaning their subordinates. Finally someone has written a book on how to handle the various types of corporate ax murderers, how to help them develop, and when to let them go. --Michael Feiner, Professor, Columbia Business School; formerly Sr. V.P. and Chief People Officer for Pepsi-Cola worldwide
RoyLubit's new book is an exciting breakthrough for anyone who has ever had a boss! It's hard to remember that bosses are only people. This book helps you understand what makes them tick, their different styles, how you can manage them effectively from below, and how to get everyone working on the same team. Lubit's secret ingredient is his incisive knowledge of how people and organizations work. A must read! --Jeffrey P. Kahn, M.D., President, WorkPsych Associates, Inc.; Clinical Associate Professor of Psychiatry, Cornell University; and former President, Academy of Occupational and Organizational Psychiatry
To lead and manage effectively, we need to understand the people with whom we work. Coping with Toxic Managers, Subordinates and Other Difficult People is an excellent and thorough book containing crucial insights into why managers behave as they do, and how to cope with different types of people. It will not only help you to understand and better deal with toxic managers, but it will also help you work with yourself and with the normal vulnerabilities of managers with whom you work everyday. --Ronald A. Heifetz, Co-Founder, Center for Public Leadership, John F. Kennedy School of Government, Harvard University
Many managers engage in destructive behavior that does considerable harm to their subordinates, their organization, and eventually themselves. Whether they are narcissistic, unethical, rigid, or aggressive, working with them can be a nightmare. In Coping with Toxic Managers, psychiatrist and organizational consultant Dr. Roy H. Lubit shows you how to develop your emotional intelligence and protect yourself and your organization from the destructive impact of toxic managers.
Drawing on his extensive experience as both a mental health professional and organizational consultant to Fortune 500 firms and large law firms, Dr. Lubit offers concrete advice as well as a way to better understand with whom you are dealing.
The basic premise of the book is that the better you understand how specific types of toxic managers view the world and what motivates them, the better you will be able to influence them to behave in ways that enable you to do your work and survive your hours at work. To borrow a phrase, this is not pop psych advice, it is sophisticated advice served quickly and understandably.
Handling narcissistic managers. What to do when your manager thinks she's the center of the universe. What senior management can do to recognize narcissistic managers early in their careers.
Dealing with unethical managers. How subordinates can avoid becoming accomplices and how senior management can decide whether to reform or fire them.
Handling rigid managers. Understanding the different factors that can lie underneath rigid behavior and how to cope with each of them.
Dealing with aggressive managers. Practical techniques for handling a variety of aggressive behaviors: when to push back, when to submit, and when to head for the hills.
The impaired manager. Coping with anxious, depressed, obsessive, bipolar, and chemically dependent managers. Appreciating when one of these underlies aggressive, rigid, or narcissistic behavior, and what to do.
Using emotional intelligence to develop your career and your organization. How organizations can recognize toxic managers early and decide whether to attempt to reform them or simply fire them. How to create an organization that limits toxic behavior. A guide for improving your ability to cope with the stress of dealing with toxic managers.
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November 11, 2003
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