The complete, easy-to-use guide to all 12 disciplines of system management: how to streamline any IT infrastructure!- �Practical, up-to-the-minute coverage of all facets of system management: people, process, and technology.- �Shows how to implement bullet-proof processes and proven best practices in areas ranging from change management to production acceptance, capacity planning to security.- �Updated with new coverage of ITIL, outsourcing, wireless, VoIP, systems management career paths, and much more This is the definitive, up-to-the-minute guide to systems management for every IT professional responsible for maintaining stable, responsive IT production environments. Top IT system management expert Rich Schiesser illuminates both the theoretical and practical aspects of systems management, using methods and examples drawn from decades of professional experience in roles ranging from data center leadership to infrastructure design. Schiesser covers every systems management discipline, every type of IT environment, and all elements of success: technology, processes, and people. This edition adds detailed new coverage of the popular IT Infastructure Library, showing how ITIL's 10 processes align with the 12 processes Schiesser presents.
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Prentice Hall PTR
January 28, 2010
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Adobe DRM EPUB
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