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The Six Sigma Way Team Fieldbook, Chapter 9 - Measuring Process Performance Baselining and Refining the Problem Statement
Here is a chapter 9 from The Six Sigma Way Team Fieldbook, a highly practical reference that outlines both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma "Black Belts" and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps you obtain the skills you need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level--just 3.4 defects per million; and much more.
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McGraw-Hill Professional Publishing
December 13, 2001
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Adobe DRM EPUB
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