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Know What You Don't Know : How Great Leaders Prevent Problems Before They Happen
Uncover Your Company's Emerging Problems-and Solve Them Before They Explode into Disaster
* How to become a world-class problem-hunter...and why you must
* "Connect the dots": Uncover the hidden patterns that could mean big trouble
* By the best-selling author of Why Great Leaders Don't Take Yes for an Answer
Tired of "fighting fires"? Start "detecting smoke"-so you can fix your company's problems before they erupt into crisis! Face it: Your most dangerous problems are the ones you don't even know about. Know What You Don't Know will help you hunt down those hidden, festering issues: the ones that could destroy your organization if you don't discover them soon. Michael A. Roberto teaches the seven skill sets you need to become a world-class "problem hunter." Roberto shows leaders how to get past dangerous information "filtering"...watch how people behave, not just what they say...pick meaningful patterns out of raw data...encourage smarter risk-taking and "useful failures"...build a culture that welcomes challenges to conventional wisdom...draw crucial lessons from your organization's "game film"...and get your team to act on what you've learned. There are plenty of books about problem solving. But you can't solve a problem until you know it exists. Read Know What You Don't Know, and you will.
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Wharton School Publishing
February 07, 2009
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