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Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization
Learn the Loyalty-Building Secrets of Distinguished and Exceptionally Successful Service Companies Exceptional Service, Exceptional Profit's a book after my own heart. Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization. This is the way to run a customer-focused company! Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level What you read here will allow you to recalibrate your business on any scale to truly know your customers and keep them coming back for more. Horst Schulze, Chairman CEO, The West Paces Hotel Group; President and COO, ret., The Ritz-Carlton Hotel Company, from the Foreword A must-read guide on how to apply five-star service techniques to every industry and every price point. O. Temple Sloan, III, President, Chief Executive Officer, General Parts, Inc./CARQUEST This smart primer on customer service strategy is a must-read for managers and anyone interested in transforming their interactions with clients.
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April 19, 2010
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