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Crucial Conversations : Tools for Talking When Stakes are High
"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
Showing 1-1 of the 1 most recent reviews
1 . Not useful
Posted January 26, 2011 by Lisa , New JerseyAll this book did was give you definition after definition of ways people deal with crucial conversations poorly which was completely useless. I kept expecting it to pick up but was sadly disappointed. It provided very few real life examples. I would not recommend this book.
June 17, 2002
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