List Price: $ 33.99
Save 25 % off List Price
Interpersonal Skills : Goal Directed Behaviour at Work
Interpersonal skills are goal-directed behaviours used in face-to-face interactions, which are effective in bringing about a desired state of affairs.John Hayes argues that a distinguishing factor between the successful and unsuccessful manager is his or her level of interpersonal competence. Research has demonstrated that people who are able to consciously manage the way they relate to others are much more successful in terms of achieving their goals. With this in mind Interpersonal Skills aims at increasing our awareness of those techniques which will help us to manage working relationships more effectively. The author explains clearly, using practical examples and illustrations, how we can learn to read the actual or potential behaviour of others around us and use this knowledge to our advantage in the workplace.John Hayes suggests techniques for improving management performance in a number of key areas:* Listening and interpreting non-verbal messages* Information-getting and presenting* Negotiating and influencing* Working in group situations
There are no customer reviews available at this time. Would you like to write a review?
January 11, 2013
Number of Print Pages*
Adobe DRM EPUB
* Number of eBook pages may differ. Click here for more information.