QBQ! The Question Behind the Question : Practicing Personal Accountability in Work and in Life
QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.
There are no customer reviews available at this time. Would you like to write a review?
September 11, 2005
Number of Print Pages*
Adobe DRM EPUB
* Number of eBook pages may differ. Click here for more information.
Excerpt from QBQ! The Question Behind the Question by John G. Miller
It was a beautiful day in downtown Minneapolis when I stopped into a Rock Bottom restaurant for a quick lunch. The place was jammed. I didn't have much time, so I was happy to grab the one stool they had available at the bar. A few minutes after I sat down, a young man carrying a tray full of dirty dishes hurried past me on his way to the kitchen, but noticing me out of the corner of his eye, stopped, came back and said, "Sir, have you been helped?"
"No, I haven't," I said, "but all I really want is a salad and a couple of rolls."
"I can get you that, sir. What would you like to drink?"
"I'll have a Diet Coke, please."
"Oh, I'm sorry, sir, we sell Pepsi. Would that be all right?"
"Ah, no thanks," I said with a smile, "I'll just have water with lemon, please."
"Great, I'll be back." He disappeared.
Moments later he came back with the salad, the rolls, and the water. I thanked him, and he was quickly gone again, leaving me to enjoy my meal, a satisfied customer.
Suddenly, there was a blur of activity off to my left, the "wind of enthusiasm" stirred behind me, and then, over my right shoulder stretched the "long arm of service," delivering a twenty-ounce bottle, frosty on the outside, cold on the inside, ofyou guessed itDiet Coke!
"Wow!" I said. "Thank you!"
"You're welcome," he said with a smile, and hurried off again.
My first thought was "Hire this man!" Talk about going the extra mile! He was clearly not your average employee. But the more I thought about the extraordinary thing he'd just done, the more I wanted to talk to him. So as soon as I could get his attention, I waved him over.
"Excuse me, I thought you didn't sell Coke," I said.