An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff.
From the author of How to Say It(r) at Work, a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include:
�Building leadership vocabulary
�Establishing ground rules
�Avoiding day-one mistakes
�Handling crises and criticism
�Motivating and inspiring
�Making meetings work
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Prentice Hall Press
April 05, 2010
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