Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour -- is a challenge many people face daily. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows how to identify and understand challenging behaviours, how to manage them and how to reduce stress.
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How To Books
May 31, 2011
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