Business

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  1. 1

    Voice of the Customer Capture and Analysis

    • by Kai Yang
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    • Published by: McGraw-Hill
    • eBook Publish Date: October 23, 2007
    • Voice of the Customer Capture and Analysis by Kai Yang

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  2. 2

    The Pocket Idiot's Guide to Six SIGMA

    • by Marsha Shapiro
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    • Published by: Penguin Group, Inc.
    • eBook Publish Date: November 01, 2005
    • The Pocket Idiot's Guide to Six SIGMA by Marsha Shapiro

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  3. 3

    Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems

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  4. 4

    How Toyota Became #1

    • by David Magee
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    • Published by: Penguin Group, Inc.
    • eBook Publish Date: October 31, 2007
    • How Toyota Became #1 by David Magee

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  5. 5

    Perfect Phrases for Setting Performance Goals: Hundreds of Ready-to-Use Goals for Any Performance Plan or Review

    • by Robert Bacal
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    • Published by: McGraw-Hill
    • eBook Publish Date: November 16, 2007
    • Perfect Phrases for Setting Performance Goals by Robert Bacal

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  6. 6

    The Customer Marketing Method: How To Implement and Profit from Customer Relationship Management

    • by Jay Curry
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    • Published by: Simon & Schuster
    • eBook Publish Date: January 18, 2002
    • The Customer Marketing Method by Jay Curry

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  7. 7

    Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service

    • by Pauline Rowson
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    • Published by: Summersdale
    • eBook Publish Date: December 31, 1999
    • Are Your Customers Being Served? by Pauline Rowson

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    The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It

    • by Christine Porath
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    • Published by: Penguin Group, Inc.
    • eBook Publish Date: July 09, 2009
    • The Cost of Bad Behavior by Christine Porath

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  9. 9

    The Ultimate Marketing Plan: Find Your Hook. Communicate Your Message. Make Your Mark

    • by Dan S. Kennedy
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    • Published by: F&W Media, Inc.
    • eBook Publish Date: November 17, 2008
    • The Ultimate Marketing Plan by Dan S. Kennedy

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  10. 10

    Boomerang!

    • by Nick Drake-Knight
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    • Published by: Summersdale
    • eBook Publish Date: December 31, 1999
    • Boomerang! by Nick Drake-Knight

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