Business

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    Care Packages for Your Customer

    • by Barbara Glanz
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    • Published by: McGraw-Hill
    • eBook Publish Date: October 24, 2007
    • Care Packages for Your Customer by Barbara Glanz

    List Price: $18.95

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  2. 2

    Lean Six Sigma Demystified

    • by Jay Arthur
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    • Published by: McGraw-Hill
    • eBook Publish Date: December 20, 2006
    • Lean Six Sigma Demystified by Jay Arthur

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  3. 3

    Six Sigma for Business Excellence: A Manager's Guide to Supervising Six Sigma Projects and Teams

    • by Penelope Przekop
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    • Published by: McGraw-Hill
    • eBook Publish Date: August 14, 2005
    • Six Sigma for Business Excellence by Penelope Przekop

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  4. 4

    The Big Book of Customer Service Training Games

    • by Peggy Carlaw
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    • Published by: McGraw-Hill
    • eBook Publish Date: August 31, 1998
    • The Big Book of Customer Service Training Games by Peggy Carlaw

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  5. 5

    The Customer Rules: The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World

    • by C. Britt Beemer
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    • Published by: McGraw-Hill
    • eBook Publish Date: August 27, 2008
    • The Customer Rules by C. Britt Beemer

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  6. 6

    Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer

    • by Paul B. Brown
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    • Published by: Random House
    • eBook Publish Date: July 01, 2009
    • Customers for Life by Paul B. Brown

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  7. 7

    What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales

    • by Ram Charan
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    • Published by: Penguin Group, Inc.
    • eBook Publish Date: December 26, 2007
    • What the Customer Wants You to Know by Ram Charan

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  8. 8

    Managing Customers for Profit: Strategies to Increase Loyalty and Build Profits

    • by V. Kumar
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    • Published by: Pearson Education
    • eBook Publish Date: February 03, 2008
    • Managing Customers for Profit by V. Kumar

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  9. 9

    Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives

    • by Emily Yellin
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    • Published by: Simon & Schuster
    • eBook Publish Date: March 24, 2009
    • Your Call Is (Not That) Important to Us by Emily Yellin

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  10. 10

    The Age Curve: How to Profit from the Coming Demographic Storm

    • by Kenneth W. Gronbach
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    • Published by: American Management Association International
    • eBook Publish Date: June 25, 2008
    • The Age Curve by Kenneth W. Gronbach

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