The Easy Step by Step Guide to Handling Confrontation
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- Published by: Summersdale
- eBook Publish Date: December 31, 1999
- Print ISBN: 0953985652
- Filesize: 637.99 KB
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List Price: $19.99
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Overview
This comprehensive guide to handling confrontation in the business environment provides tips on how to use de-escalation techniques, including stance and body language; how to read and interpret signals that lead to aggression; and how to handle irate customers.
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Author Information
Bio of Gerry Williams
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Additional Info
Imprint
Summersdale
Filesize
637.99 KB
Number of Pages
124
eBook ISBN
0953985652
Excerpt from: The Easy Step by Step Guide to Handling Confrontation by Gerry Williams
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