Achieving IT Service Quality: The Opposite of Luck

Many IT organisations suffer from poor system and service quality with costly consequences. Every day it seems there's a new media report of a system failure damaging a company's bottom line or reputation. Don't let your business be next.

Achieving IT Service Quality demonstrates that achieving superior IT system results is the opposite of luck. Whether you currently employ a service quality framework such as ITIL or not, this book can help your organization.

stop relying on expensive Band-Aids to put IT systems back together during a crisis;

integrate innovative practices in technology, process, and organizational design;

learn a practical and realistic methodology to dramatically improve IT service quality;

build a culture of prevention and improvement for the short- and long-term.

Built on the experiences and proven techniques of three IT professionals with a combined 40 years in the industry, this book provides insights on the dos and dont's of equipping your business with high-performing, competitive IT services.

A longtime member of the Society for Information Management, Chris Oleson has worked in the IT field at a global consulting firm, a large corporation, a regional non-profit, and as an independent consultant. He currently holds a leadership position in IT Operations at a technology startup. Chris obtained a bachelor's degree in economics and communications from the University of Washington and lives in Kirkland, Washington, with his family. |||This book is sold in the US by Sony Electronics Inc. |||This book is sold in Canada by Sony Electronics Inc.

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• Published by

  BookBaby

• Publish Date

  September 30, 2009 

• eBook ISBN

  9781617927270

• Imprint

  BookBaby

• Filesize

  9.62 MB

• Number of Print Pages*

  N/A

* Number of eBook pages may differ. Click here for more information.