The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares

Overview

Implement Configuration Management Databases that Deliver Rapid ROI and Sustained Business Value



Implementing an enterprise-wide Configuration Management Database (CMDB) is one of the most powerful things an IT organization can do to improve service delivery and bridge the gap between technology and the business. With a working CMDB in place, companies are better positioned to manage and optimize IT infrastructure, automate more IT management tasks, and restrain burgeoning costs. Now, there's an objective, vendor-independent guide to making CMDB work in your organization. The CMDB Imperative thoroughly demystifies CMDBs, and presents a start-to-finish implementation methodology that works.



Expert CMDB consultant Glenn O'Donnell and leading-edge implementer Carlos Casanova first review the drivers behind CMDB, and the technical, economic, cultural, and "political" obstacles to success. Drawing on the experiences of hundreds of organizations, they present indispensable guidance on architecting and customizing CMDB solutions to your specific environment. One step at a time, you'll walk through planning, implementation, transitioning into production, day-to-day operation and maintenance, and much more. Along the way, the authors offer best-practice solutions for knotty issues that complicate implementation, including data ownership. Coverage includes



Defining the tasks and activities associated with configuration management
Understanding CMDB's role in ITIL, and the relationship between CMDBs and Configuration Management Systems
Building softwaremodels that accurately represent each entity in your IT environment
Understanding the state of the CMDB market, and selling CMDB within your organization
Creating federated CMDB architectures that successfully balance autonomy with centralized control
Planning a deployment strategy that sets appropriate priorities and reflects a realistic view of your organization's maturity
Integrating systems and leveraging standards
Previewing the future of CMDBs, and how they will be impacted by key trends such as virtualization, SOA, mobility, convergence, and "flexi-sourcing"
Continuously improving the CMDB you've already deployed


Whatever your role in planning, architecting, delivering, or managing configuration management, this book will help you drive maximum business value from CMDB--now, and for years to come.

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Author Information

Bio of Carlos Casanova

Carlos Casanova is the President and Founder of K2 Solutions Group, LLC. K2 Solutions Group offers professional services, training and technology products that support the delivery of CMDB/CMS and ITIL initiatives. Prior to this he was a Sr. Enterprise Architect with MetLife, Inc. where he was the visionary and manager for the first CMDB deployment and subsequently helped design its second generation, enterprise-wide ITSM platform. He has been a speaker at major ITIL conferences on Configuration Management andCMDB, has several ITIL certifications and is well known and respected by ITIL leaders. Mr. Casanova's career, spans electronic hardware design, military contracting, software architecture, management consulting, business process modeling, account management, entrepreneurial startups and technology architectures. In addition, his professional experience in IT Risk Management, Business Continuity and IT Security has provided him with a broad foundation and perspective that enables him to maintain a constant client/end user focus with integrity and objective reasoning at the core of all his designs.

Bio of Glenn O'Donnell

No bio available for Glenn O'Donnell.

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Additional Info

Imprint

Prentice Hall PTR

Filesize

4.36 MB

Number of Pages

368

eBook ISBN

0137022328